Dear Orthomerica Customer,
One of the impacts of the global pandemic has been the significant e-commerce delays due to the unprecedented surge in volume with freight carriers i.e., DHL Express, FedEx and UPS.
Each of these three freight carriers remain fully operational on a global level. However, as shipments move through the network, we have noticed an increase in shipment transit times, periodic shipment holds, and shipments potentially being rerouted through each carrier’s perspective hubs/international gateway cities. The express carriers consider these delays temporary and each are taking great steps to ensure that shipments are processed and received in a timely manner.
At Orthomerica, we remain committed in our efforts to support our clinical partners and to ensure that your orders/shipments are processed in an efficient and timely manner. We ask for your understanding and patience as we all work together during these challenging times. In the interim, please continue to anticipate delays with all express carriers and verify your scheduled transit time by visiting the carrier’s website. If you experience any exceptions or shipment delays, please feel free to contact Orthomerica for any updates and assistance.
Thank you for your understanding.