Returned Product(s) Policy
- Products will not be accepted without a Return Authorization Number (R.A.N.) from Orthomerica’s Customer Service Department. Products must be returned within 90 days of the R.A.N. date. Please call 800-446-6770 or 407-290-6592.
- The (R.A.N.) authorizes your company to return the products, but does not guarantee that credit will be issued until Orthomerica can evaluate the products.
- Original order number or packing slip must be provided with returned goods.
- Custom-to-Measurement, Custom-to-Cast or special order pre-fabricated products cannot be returned for credit without proper authorization.
- Products that are used, altered or obsolete may not be returned for credit.
- Products more than 6 months old are not returnable for account credit.
- All freight charges for returned product(s) are at the customer’s expense.
- All product returns are subject to a 20% restocking fee.