We are open!
While the COVID-19 pandemic has caused serious disruptions to our economy, Orthomerica remains committed to staying open to serve our customers. We remain fully operational and are accepting orders for prefabricated, custom-to-measurement, and custom O&P devices.
Our hours of operation by department are as follows:
Prefabricated and Custom-To-Measurement
8 a.m. to 7 p.m. EST
Cranial Department
6:30 a.m. to 6:00 p.m. EST
Custom Lower Extremity & Spinals
8:30 a.m. to 6 p.m. EST
Orthomerica sincerely appreciates your business and hopes that you and your family remain safe and healthy during these extraordinary times. If you have any questions, please do not hesitate to contact Orthomerica’s Customer Service Team at 800-446-6770 or [email protected].
Customer shipments
The Coronavirus (COVID-19) outbreak is impacting shipments in “shelter in place” states as well as other states. While Orthomerica remains open and will continue to manufacture and ship orders, we are urging all our customers to acknowledge they want these orders to ship as well as re-confirming their shipping addresses for these orders. Some freight carriers are offering packages to ship to a “Hold at Location” so you can pick them up at your convenience if you are closed or we face a national lockdown in the near future. In order to check your order(s), you will need an Orthomerica Sales Order number. If you don’t have this information, please contact Orthomerica and we will be happy to assist you.
Since many of our orders are time-sensitive and must be fit in a timely manner such as cranial remolding orthoses, we also encourage our customers to re-confirm with their patients that they plan on coming into your office as scheduled.
The Orthomerica link below contains shipping information from UPS, FedEx, and DHL.
If you have ANY questions, please feel free to contact us at any of the following:
Toll-free
(800) 446-6770 Prefab and Custom-to-Measurement (CTM) orders
(877) 737-8444 Custom orders
Fax
(800) 638-9259 or (407) 290-2419
As always, Orthomerica greatly values your business, and remember, we are here to help make sure your orders are received on a timely basis.
Sincerely,
A New STAR is Born.
