WE ARE OPEN!

Valued Orthomerica® Customers,

Everybody is anxious about the safety of their families, employees, patients and business partners as the world wrestles with curtailing the coronavirus (COVID-19) outbreak, as are we. We assure you that Orthomerica shares your concerns and we have implemented extraordinary measures to maintain healthy workplaces as well as a business continuity plan to minimize disruptions to our ability to serve our customers and business partners.

Orthomerica remains open for business. To date, we have not had any reported cases of COVID-19 within the Orlando facility but we are fully prepared for that possibility. We will keep open as long as the freight carriers continue to ship packages, we encounter no workforce disruptions and the state/local governments don’t shut us down due to a major outbreak.

In the event of a shutdown, we will activate our emergency response system that we use for named natural disasters. This system will include voice and email accounts/options that will be monitored. Emergency calls will be returned within 24 hours during normal business hours. We remain hopeful that we can stay open during this extraordinary period so as not to provide any service disruptions to our customers. Together, we will weather this storm. If you have any questions or need more information, please do not hesitate to contact us.

Sincerely,

(800) 446-6770 • [email protected]

IMPORTANT UPDATE: OPI CUSTOMER SHIPMENTS

March 23, 2020

The Coronavirus (COVID-19) outbreak is impacting shipments in “shelter in place” states as well as other states. While Orthomerica remains open and will continue to manufacture and ship orders, we are urging all our customers to acknowledge they want these orders to ship as well as re-confirming their shipping addresses for these orders. Some freight carriers are offering packages to ship to a “Hold at Location” so you can pick them up at your convenience if you are closed or we face a national lockdown in the near future. In order to check your order(s), you will need an Orthomerica Sales Order number. If you don’t have this information, please contact Orthomerica and we will be happy to assist you.

Since many of our orders are time-sensitive and must be fit in a timely manner such as cranial remolding orthoses, we also encourage our customers to re-confirm with their patients that they plan on coming into your office as scheduled.

The Orthomerica link below contains shipping information from UPS, FedEx, and DHL.

www.orthomerica.com/track/

If you have ANY questions, please feel free to contact us at any of the following:

Email
[email protected]

Toll-free
800-446-6770 Prefab and Custom-to-Measurement (CTM) orders
877-737-8444 Custom orders

Fax
800-638-9259 or 407-290-2419

As always, Orthomerica greatly values your business and remember, we are here to help make sure your orders are received on a timely basis.

IMPORTANT UPDATE: OPI CUSTOMER SHIPMENTS

Orthomerica Products, Inc.

Worldwide leader in Cranial Remolding Orthoses. Diabetic Offloading Orthoses. Custom Prosthetic Sockets. Custom Leather Gauntlets. Custom Ankle Foot Orthoses. Prefabricated Spinal Orthoses. Prefabricated Hip Orthoses.

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Orthomerica Products, Inc.
6333 North Orange Blossom Trl
Orlando FL 32810

(800) 446-6770
(407) 290-2419 fax

[email protected]

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